New Delhi: Coraza Technologies Pvt. Ltd which operates instant messenger-based personal assistant platform Helpchat on Thursday said it has appointed Ravi Krishna, a former director of product at Zynga, as its senior vice-president, strategic products.

“With his extensive experience of building and launching successful consumer products, he will bring a lot of expertise in terms of helping us create a more enhanced and intuitive personalized experience within the Helpchat app," said Ankur Singla, founder and chief executive officer of Helpchat.

Krishna comes with over a decade of experience in product development in India and Silicon Valley. Before Zynga, Krishna was managing the product team at MakeMyTrip.

He is a computer science graduate from the Indian Institute of Technology Delhi and masters of business administration from the Indian School of Business.

Helpchat recently also hired Suryadeep Agrawal as vice-president, product. Agrawal was earlier working with Adobe Systems India Pvt. Ltd.

Helpchat, which rebranded itself from online complaints redressal company Akosha in July, currently offers information and assistance for various chores, ranging from phone recharges to tech support and travel bookings.

It now also plans to introduce payment options as part of its service.

The company raised around 100 crore from Sequoia Capital in May this year. It also bought 70,000 sq. ft space in Bengaluru.

It currently has over 600 employees with offices in Bengaluru, New Delhi and Mumbai. According to Singla, Helpchat will raise headcount to 1,200 by March 2016.

The company says it handles 50,000 requests a day, with 30% coming from Bengaluru.

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