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Empathy and the power of being moved

Why do people risk their lives to save complete strangers?

As the 2016 New Year broke, a young New Yorker, Stephen Hewett-Brown, was caught with others in a falling elevator. He managed to push a woman to safety, and she later told the media that he wished her “Happy New Year." Sadly, he himself did not have enough time to get out, and died.

Nine years ago, on 2 January 2007, a similar event had a happy ending. Twenty-year-old Cameron Hollopeter was waiting for a train in a New York subway station when he suffered an epileptic seizure and fell on the train tracks. Standing nearby was Wesley Autrey, a 50-year-old construction worker. Autrey recognized the danger of the situation as he saw the lights of an approaching train. He jumped on to the tracks, pushed Hollopeter into the drainage channel between the tracks, and himself lay flat on top of the fallen man. Although the train driver saw the men and braked, five cars passed over them before the train stopped. Miraculously, they were both unharmed.

By doing something remarkably generous, Hewett-Brown and Autrey raise the question: Why do people risk their lives to save complete strangers?

What was it that moved Autrey and Hewett-Brown to act in the way they did? Is goodness an adequate answer? The question of being moved is quite on my mind, because my wife and I have just finished working on a phase of our documentary film, Moved By Gandhi. We have been engaged in debate and discussion about what it means to be moved. And I think this offers a deep lesson for entrepreneurs.

Giving your life for others is an extreme. Let’s consider more ordinary ways in which people give. A series of commercials running on TV for Havells, an Indian electrical goods company, argues that people give when they have more. One commercial, for instance, shows a store closing for the day. The storekeeper turns the lights off and steps out. He sees a worried young woman on the dark sidewalk. She is on the phone, and he hears her enquiring about how long her ride will take to arrive. He steps back in, switches on all the lights and comes out on to the now well-lit street.

As the young woman gratefully acknowledges his gesture, the voice-over tells us that when you save, you have more to give. The implication is that by using low-energy-consuming Havells lights, you save money, and you give because you have more to give.

It’s a touching commercial, except that it does not hold up to research. In a puzzling twist, research has shown that having money typically does not make one generous. Rather, it’s the people who don’t have money that donate more. Here’s what The New York Times summarized in 2010: “For decades, surveys have shown that upper-income Americans don’t give away as much of their money as they might and are particularly undistinguished as givers when compared with the poor, who are strikingly generous. A number of other studies have shown that lower-income Americans give proportionally more of their incomes to charity than do upper-income Americans."

Why do poorer people give more than the rich? Just as in the case of the two men who saved the lives of others, being moved to do something is goodness expressing itself in action. The essence of being moved then, is being persuaded to act upon your goodness.

This holds a lesson for entrepreneurs. Moving others to adopt our own perspective is a key characteristic of leadership. The entrepreneur’s success lies precisely in this ability to persuade others—to persuade investors to infuse capital into the venture, to persuade employees to do their best, or to persuade customers to buy products.

As we put all these pieces together—being moved, being good, persuasion, leadership and entrepreneurship—a thread emerges that links all these together—emotion. Incidentally, etymology shows that emotion, motivate and to move all come from the same Greek root mot, or move. The thread leads us to an answer to our question: We give not so much because we have, but because we empathize. The poor are better able to imagine and empathize with the suffering of other poor people. As a result, they are willing to give greater percentages of their earnings than richer people.

We’ve heard phrases like emotion economy bandied around, and we have also heard marketers tell us that we need to appeal to the emotions of our prospective customers. Now we know why, and perhaps a little more than that. As a result, the central question for entrepreneurs metamorphoses.

It is no longer, “How can I sell?" or “How can I generate profits?" It becomes: How can we as entrepreneurs, as business leaders, as common citizens, understand what makes us give to others? Because in giving, we share a universal feeling that has allowed humankind to survive and thrive through the millennia—the recognition that we are all connected to each other.

If we truly understand that it is empathy that drives this connectedness, then we can discern the desires of our customers, the pressures of our suppliers, the needs of our employees and the mindset of our competitors by cultivating the powerful human force of empathy.

Read and unabridged version on www.foundingfuel.com

Baba Prasad, president and CEO of Vivékin Group, is a leading thinker in the area of management strategy and innovation.

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