Shanghai: Chinese telecom major ZTE Corp. plans to open a global network operations centre (GNOC) in India to serve the telecom operators of Asia and Africa.

Currently, ZTE operates a regional NOC in India and by upgrading it, the company intends to serve its clients from Indonesia and Malaysia in Asia to Kenya and Nigeria in Africa.

“We are in discussions with multiple telecom operators in Asia and Africa to assess their requirements. We would finalize the GNOC roll out once we have clarity on this," ZTE senior vice-president (wireless business) Xu Huijun told PTI.

An NOC is a central location where a telecom operator’s network is managed and controlled. It handles any abnormality, fault handling and network problems. It also serves as an interface for internal departments such as customer services and external parties.

There would be a significant addition in employee headcount in India after GNOC is established, Hogan (Huijun?) said, adding that the company is yet to finalize its plans.

He declined to share investment details but said costs would largely hinge on the total requirement of international leased circuits, which are critical infrastructure for these operations.

“Many international operators prefer a local NOC and we are still in discussions with them to finalise the value proposition of delivering such services from a GNOC," he said on the sidelines of the Mobile Asia Expo in Shanghai.

The company’s NOC facility at Gurgaon caters to the network management of Idea Cellular Ltd and Aircel Ltd’s NGN (Next Generation Network). It also handles wireless network of Tata Teleservices Ltd and Sistema Shyam TeleServices Limited (SSTL), which provides telecom services under the brand MTS.

“The GNOC will advise the operators on ways to improve end-to-end delivery of voice and data services, network quality, which will enhance (the) customer experience," ZTE director global service solution Joe Jhou said.

ZTE has 1,500 employees in India, of which 200 are working at the Gurgaon NOC. ZTE India generated a revenue of $756 million in 2012-13.

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