Home / Industry / IT-ITeS sector: blurring the lines of hierarchy
Piyush Mehta, Senior vice-president and human resource leader, Genpact Ltd

My mind lingers on Baghwala’s lunch invitation and I’m struck by how far our professional relationship has come. Having joined Genpact at the entry level almost a decade back, today he is the picture of professionalism and confidence.

His story is that of many young people at Genpact who have moved up the ranks through sheer hard work and benefited from the company’s employee-centric culture that offers intensive training and grooming.

Such opportunities were hard to imagine about a decade back when jobs were limited to a handful of “respectable" professions such as medicine, engineering, civil services and the Armed Forces, among others.

Moving up: Many young people at Genpact have benefited from its employee-centric culture.

These employees were from smaller cities such as Imphal and Kosi and didn’t get many of the opportunities their big-city counterparts benefited from. This just goes to show how the IT-ITeS (information technology and IT-enabled services) industry has opened the floodgates of employment for the youth of India and other developing countries, blurring the lines of hierarchy in organizations.

When I really think about it, it is this feeling of being a part of something bigger that really keeps me going every single day. The way the distinction between “management" and “non-management" has ceased to exist is among the most powerful experiences I have gone through as an HR professional.

It makes me proud to be part of a team that has the most committed, most hard-working and the most fun-loving people I have ever come across, working towards something truly unique with spectacular results.

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