Home / Industry / Creating a listening post for employees
Rajan Kalia Executive vice-president and head, human resources, Max New York Life Insurance Co Ltd

When: Last quarter of 2008.

Why: The company believes that employee engagement in the first six months of employment has to be intensive to help the employee manage the change and ensure a smooth transition.

How these initiatives work: An Employee Engagement Champion, or EEC, is trained as a process expert on building and running engagement processes in the organization.

An EEC engages each work group by discussing their scorecards and helps the work group choose what might be the best area to work in on the basis of team priorities.

Teamwork: Human resource and business leaders partner and meet groups of 20 people every quarter.

“The objective is to create a listening post for employees, and in order to do so, create an open environment where the employee feels safe to share," says Kalia.

The results: Within six months, both initiatives have spread the message of “increase employee engagement" within the organization. “The EEC in its pilot phase has resulted in an increase in our Gallup (Gallup India Pvt. Ltd ranks organizations based on workplace practices) scores for employee engagement," says Kalia.

“Recently, we have been awarded the Gallup Great Work Place Award 2009 and the Best Companies to Work For in the BT-Mercer–TNS survey, which cement our belief that a great and engaging workplace creates value proposition for an employee and sustainable differentiation for the organization," he adds.

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