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Stop being a serial apologizer

We are often stumped by questions about office etiquette. Questions like the appropriate tone for our official emails—should we go casual or write only formal missives?—for example. Or if we should bother sending out those thank you notes, and what to do when someone is clearly sleeping through our presentation.

From notes on making small talk with colleagues to advice on place settings for an official dinner, author Barbara Pachter lists some dos and don’ts in her new book The Essentials of Business Etiquette: How to Greet, Eat And Tweet Your Way to Success. The author of 11 books, including When the Little Things Count . . . And They Always Count: 601 Essential Things That Everyone In Business Needs to Know and The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home, And in Life, Pachter peppers this book with suggestions such as, “Monitor your outgoing emails over the next couple of weeks, and start eliminating your self-discounting language. You may be surprised at how much of it you find".

Edited excerpts from the chapters “Help! I’m in a Conversation and I Can’t Get Out!" and “I’m Sorry, I Can’t Apologize":

Help! I’m in a Conversation and I Can’t Get Out!

The Essentials of Business Etiquette—How to Greet, Eat And Tweet Your Way to Success: By Barbara Pachter, with Denise Cowie, McGraw Hill Education, 238 pages, Rs 370
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The Essentials of Business Etiquette—How to Greet, Eat And Tweet Your Way to Success: By Barbara Pachter, with Denise Cowie, McGraw Hill Education, 238 pages, Rs 370
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