It was a monthly catch-up lunch at the light and airy Café Zoe tucked away in a refurbished mill in the heart of Mumbai, with a friend who is the business head of a professional services firm. He stomped in late, obviously irritated and more than a little angry. Over a melon mule (honeydew melon, lime, ginger ale, mint and lots of ice), he cooled down enough to tell me what had happened. A client had rung him in the morning, out of the blue, and subjected him to a thorough (and completely unexpected) dressing down, over a goof-up by the account manager, a direct reportee of my frazzled friend.
Recommended For You
Select your Category
Internet Not Available
Wait for it…
Log in to our website to save your bookmarks. It'll just take a moment.