The managing director of VIP Industries on soft luggage, soft skills, hard luggage, and a hard look at the Indian traveller
The air conditioning wasn’t working in the coffee shop—and Radhika Piramal apologized. The courtesy was unnecessary (the employee at Mumbai’s Prabhadevi branch of Starbucks had informed us that the mechanic was trying to sort out the problem; no apology was offered), but Piramal—unlike almost anybody else in a similar situation—really meant it. The location was her suggestion, and we had all agreed to it. Piramal, dressed in a black blazer and jeans, with well-polished black clogs, hung her coat across the chair and leaned in.