Yes, banks mis-sell. Now what?
First-level hygiene will include refocusing financial literacy efforts on the distributors rather than investors. Next, regulators need to align incentives so that a good outcome for the investors means a good outcome for the manufacturers and the distributors
I wrote last week about the results of the research that household finance economist Renuka Sane and I did, which showed how banks mis-sell third-party financial products in India. You can read the column here and hear a podcast in which Mint editor R. Sukumar talks about the research here. I received a lot of emails from people who wrote in with their individual stories on bank mis-selling. Many of them have stories that follow our findings to the letter. The story is this: your bank knows how much money sits in your account and will contact you when you go to make a fixed deposit (or a public provident fund or a locker or a loan) to hard-sell a life insurance policy.
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