A tale of two consumer rights4 min read . Updated: 27 Sep 2012, 07:12 PM IST
Often, consumer complaints disappear into some galactic space and very rarely elicit a response.
I am in the sylvan campus of the National Law School, Bangalore where I am an invitee for a seminar on twenty-five years of the Consumer Protection Act. Here, I meet a bunch of young legal eagles in the fifth and final year of their study. As students of a course Consumer Law and Practice they present a most interesting paper, different from the scholarly work of the academics in the forum because it is completely experiential. A group of eight boys and girls used a set of popular cosmetics and found that every claim made in the advertisements for these products was untrue. They wrote to each of the manufacturers asking for explanations but did not get a halfway satisfactory response. They are now preparing to seek redressal in the district consumer forums. It brings us to the next two consumer rights after the right to safety and the right to information, in the series that began two weeks ago. These are: