Pouring resources into upgrading employee productivity is not enough by itself in this time of rapid technological change
While addressing the employees of the bank just before her retirement, former chairman of the State Bank of India (SBI) Arundhati Bhattacharya said she would like to believe that she is leaving behind a “learning" organization. The underlying anxiety in this remark was probably due to the impact of digitization on the bank’s competitive preparedness to meet the challenge from nimble plug and play fintechs and new entrants in the financial sector, which is witnessing a lowering of entry barriers.
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