How bots will shape the future of work3 min read 23 Jan 2017, 05:28 AM IST
Intelligent automation, software robotics, cognitive computing, augmented reality and machine learning have the potential to increase productivity
Picture this. You are in an elevator and your watch starts vibrating and one swipe tells you that it’s an important alert from your bank. You are facing some issues with your banking transaction and you are connected to a chatbot (an intelligent robot at the bank’s contact centre) and over a series of messages, the bot meticulously addresses your problem. This indicates the onset of a digital era which is set to transform the way people work and interact in daily business activities.
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