Views | A matter of narbs

Views | A matter of narbs

The word is “narb", short for “narrative bit", a key concept in understanding social media and using it to further your business interests. Short definition: “An item of personal information posted online, particularly as it contributes, often unwittingly, to a personal narrative that an individual is creating online."

A narb is anything you post, or is posted about you, on the net—from the personal data that you feed in when joining a social network, to your status updates, the files (text, audio or video) that you upload, your blogs, your tweets, references to you in other people’s posts, blogs or tweets, group or party photos that your friends share on the web, with you tagged in the picture—all the crumbs and morsels and chunks about you that live on in cyberspace, that, taken together, make up your persona in the virtual world. All of them add up to your story, and you don’t have full control at all over the telling of that story.

Of course, you can have different identities on different social networks, even without trying to create one that’s not really you. The data you provide in LinkedIn is different from what you give Facebook, because the purposes of the two networks are different. Your posts and the conversations you engage in on these two networks could also be very different in nature. But taken together, they give a clearer image of you. Also, there are clues you leave behind that you aren’t even aware of. As Mitra points out, the “stories" of someone who posts on a network every hour, and someone who posts once in two months, or only in the dead of night, are different. What is, however, same for everyone is that, in Mitra’s words, “every…digital imprint is indeed a small narrative bit (narb) that tells a tiny story about an individual".

For a while, nothing happened, other than Mitra being quoted in a newspaper story on social networks, where he spoke about narbs. Then in May this year, a business magazine had Kevin J. Kraft, managing director in Accenture’s Life Insurance Practice in the US, saying that social media is an online place where people tell their stories. “We call them narbs," he said, “short for narrative bits", and that insurers can take advantage of this information by setting up what he described as “listening posts". “People are telling you this information all day," Kraft elaborated. “In the past, insurers relied on agents to ferret out this information. A high-performing carrier will need to determine which life events they want to plug into, how best to listen in, and connect to the ones that matter for their market strategies."

And then, Facebook launched its new feature Timeline—which Mark Zuckerberg described as “all the stories, all your apps, a new way to express who you are." Essentially, Timeline is your entire Facebook life. A day later, Mitra posted—on Facebook: “OK something odd is going on: FB says on 9/22/11 ‘Facebook Timeline tells ‘story of your life’ and my article in Spring 2010 said about social media sites that each status update ‘tells a tiny story about an individual’. Odd is it not?"

Instantly, Mitra’s university got into action. Within 24 hours, many news sites, including several in Europe, had picked up the story: “Social Media Narrative of Facebook Timeline Predicted By Wake Forest University Professor". “Through narbs, Facebook Timeline makes your weekend check-in at the University’s football stadium with two of your friends more visible and data-rich than ever before," Mitra told the press. “It says where you are, whose company you keep, that you like sports, that you possibly graduated from that school and suggests that you also might like to eat or drink certain things. It invites targeted advertising and information about consumption behavior directly to your tailgate." Two days later, it was “word of the day".

Way to go, Ananda! And that ends my narb on narbs.