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The racist remarks made by an immigration officer to an activist from Manipur at New Delhi airport is another instance of discrimination against people from the Northeast. Such instances should be dealt with severely.
There is another learning here. Monika Khangembam wrote about her experience in a Facebook post that went viral. External affairs minister Sushma Swaraj quickly apologised on Twitter—and promised to take up the matter with home minister Rajnath Singh. This is just the latest instance of some government ministers using social media to reach out to citizens. Railway minister Suresh Prabhu and Jayant Sinha, in his previous job in the finance ministry, have also been proactive on social media.
It is too early to say whether these examples will add up to a new form of communication between citizens and governments. But at least some of these ministers deserve credit for their quick responses to citizens who seek help.