In the use of digital technologies, financial services in India lags behind domestic categories such as travel, communication and entertainment
Imagine if you could do all your banking business simply by using a smartphone app. Swipe once to transfer money to a friend or business associate. Click a photograph of a cheque and tap it to deposit it into your bank account. Simple, a US-based technology application supported at the back end by a licensed bank insured by the Federal Deposit Insurance Corp., is already making this happen. Such ease of use will delight banking customers. But the massive economic potential of technology as it transforms financial services in the coming decade will be even more striking.