Opinion | Behavioural design for safer public spaces
It could go a long way towards designing safer buildings, machines and systems, reducing human errors
Recently, it was reported that a Jet Airways 9W 697 Mumbai-Jaipur flight was routed back to Mumbai after take-off as, during the climb, the crew forgot to select the bleed switch to maintain cabin pressure. This resulted in the oxygen masks dropping. Thirty out of 166 passengers experienced nose and ear bleeding; some also complained of headaches.