Outsmarting the informal city4 min read 29 Jun 2016, 05:39 AM IST
Informal is often described as being 'outside' the system. So, how do we scale and secure informal services without losing the flexibility and innovation that make them effective?
In an online documentary archive called Delhi Digest, Saleem Shakeel, founder of an e-waste recycling company in the city, speaks to the camera about e-waste. The setting is familiar. Shakeel sits on the single chair in what looks like a small, partially built room of exposed red brick. There are piles of objects which, like the room itself, appear used or discarded. If you conjured up an image of “informal" and “waste," this is pretty much what you think of. Ashish Nandy would perhaps describe an outsider’s view of it as he once did for the way we see the “slum"—all that stubbornly refuses to bow out of modernity’s way. It’s hard to imagine technology here, let along big data or smart solutions.