New Delhi: The National Shipping Board (NSB) and the shipping ministry have sought minister Nitin Gadkari’s approval to set up an ombudsman for the industry to resolve disputes.
In the proposal submitted to Gadkari last week, it was suggested that a senior official should be appointed as shipping ombudsman by the ministry of shipping to seek redressal of complaints against shipping services. According to the proposal, at least 29 shipping ombudsmen should be appointed, one in each state.
Under the ombudsman scheme, all states would have a shipping ombudsman office, where a shipping ministry official would be appointed as ombudsman.
Some of the issues that the ombudsman can look into include non-transfer or inordinate delay in transfer of documents, non-disbursement of information, delay in disclosure of levy any charges, disposal of goods, failure to provide/delay in shipping logistic facility promised in writing, refusal to serve any order and violation to ministry of shipping directives. Besides, the ombudsman can entertain complaints on non-payment or delay of inward remittances.