Photo: Bloomberg
Photo: Bloomberg

Delhi HC directs YouTube to strengthen its complaint redressal mechanism

The Delhi high court directed YouTube to ensure a prompt response in instances where it may cause irreparable harm or damage to the complainant

New Delhi: The Delhi high court on Wednesday directed YouTube.com to consider strengthening its systems for dealing with complaints to ensure a prompt response in instances where it may cause irreparable harm or damage to the complainant.

The observation was made by justice S. Muralidhar as he disposed of a plea by Tata Sky for removal of an objectionable clip on YouTube’s platform which demonstrated a way to hack into Tata Sky’s setup box without having to subscribe.

Focussing on the fact that despite YouTube’s prompt response to Tata Sky’s complaints, there was confusion between the parties on whether it was a complaint relating to copyright or trademark which led to a delay, it was held that YouTube should look at simplifying its complaint redressal mechanism.

“The nature of the content posted on the platform must be paid attention to; if not addressed immediately, the damage can be immense. Some videos might be of such nature that are required to be taken down immediately," said justice Muralidhar.

Senior advocate Arvind Nigam, appearing for YouTube.com, told the court that they could not police all content hosted on the platform and cited instances such as those involving videos of child pornography where the video was immediately removed, without any investigation.

Tata Sky, a direct broadcast satellite television provider, had obtained an interim injunction on 27 August, 2015 restraining YouTube from using the tradename/copyright in any form on its platform. Subsequently, the URL hosting the video was removed from YouTube.

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