Rajeev Kher
Photo: Bloomberg
Illustration: Jayachandran/Mint

The importance of service standards

4 min read . 31 Jul 2018
The outcome of the 11th ministerial meeting of the World Trade Organization  (WTO) at Buenos Aires was on predictable lines. Photo: AFP
A pursuit of recognition as a high-quality producer of goods and services requires a unique standards architecture and corresponding physical infrastructure. Photo: Hindustan Times

Towards a zero-defect India

4 min read . 14 Mar 2017