How Axis Bank is shaping its digital journey6 min read . Updated: 10 Nov 2017, 01:28 AM IST
Measures taken by Axis Bank to increase the momentum of its digital transformation include self-service kiosks, Aadhaar-based customer services, and automation
Axis Bank Ltd, which embarked on its digital journey about six years ago, is now implementing a series of measures that include self-service kiosks, Aadhaar-based customer services, and automation—all aimed at increasing the momentum of its digital transformation journey. The bank has installed digital self-service kiosks, which it has christened “speed banking" services, at over 1,000 branches (out of a total of around 3,400 branches), in addition to deployment of 25,000 biometric readers across its network to adhere to eKYC (electronic know your customer) norms in new account sign-ups and other Aadhaar-based services.
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