Home >Technology >Gadgets >Choosing an enterprise-grade chatbot

Research firm Forrester Inc. has evaluated and ranked the top 10 software chatbots on multiple parameters. While consumer chatbots—also called virtual personal assistants—such as Apple Siri, Amazon Alexa and Google Assistant are already popular, companies across sectors are in the middle of choosing or implementing an enterprise-grade chatbot that can understand customer queries, analyse their intent and respond in a conversational manner, among other things, in a secure environment. This chart can serve as a handy tool for chief information officers and other technology professionals in picking the right chatbot for their specific customer service requirements.

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