Inside banks of the future, run by bots
- Indian banks are using AI to reduce costs and risks. And GenAI pilots are showing promise
Bengaluru: When I set out to write this story, I wanted to check out the chatbots Indian banks use. My first stop was ICICI Bank, India’s second largest private bank by assets. I clicked on ‘Ask iPal’, the bank’s omnichannel bot, one the bank says can “redefine your banking experience" and is a “conversational way to make your transactions". The bot greeted and prompted me to ask something in English.