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Business News > Mint Authors > Heather Haddon

Heather Haddon

Mint Author

ARTICLES BY HEATHER HADDON

Coffee chain Starbucks said Monday the ransomware attack affected company-owned stores in its network of around 11,000 sites in North America. (Reuters)

Starbucks, other retailers hit by ransomware attack on tech provider

2 min read . 26 Nov 2024

Brian Niccol in 2021 when he was chief executive of Chipotle. Niccol took the helm at Starbucks in September. Photo: Rozette Rago for WSJ

Starbucks tells workers to return to the office or risk getting fired

1 min read . 30 Oct 2024

Starbucks moved the sugar and milk behind the counter during the pandemic. (REUTERS)

Hope stirs in the fight to free the milk and sugar at Starbucks

4 min read . 16 Oct 2024

Brian Niccol who took over at Starbucks about a month ago, is looking to reset the chain after a rocky year.. (AP Photo/Mark Lennihan, File) (AP)

Starbucks scales back discounts under new CEO

3 min read . 14 Oct 2024

Snarled stores and rising prices contribute to employee turnover and declining traffic at Starbucks. (Getty Images)

Incoming Starbucks CEO’s tall order: Calming anxious employees

4 min read . 09 Sep 2024

Chipotle is an exception to broad malaise in the restaurant industry.. REUTERS/Andrew Kelly/File Photo (REUTERS)

Chipotle’s next boss has one job: Don’t change too much

4 min read . 22 Aug 2024

Plenty of Starbucks’s challenges are unique. (REUTERS)

What’s wrong with Starbucks?

9 min read . 17 Aug 2024

Brian Niccol has found ways to work with the restaurant industry’s famously outsize personalities. Rozette Rago for WSJ

Brian Niccol’s journey from Doritos Locos Tacos to running Starbucks

5 min read . 16 Aug 2024

Current Starbucks chief Laxman Narasimhan has stepped down after roughly 16 months on the job. GRANT HINDSLEY for WSJ

Inside Starbucks’s surprising CEO firing and hiring

8 min read . 14 Aug 2024

The fast-food company said Monday that customers in the U.S. placed fewer orders than they did a year ago, sending same-store sales down nearly 1%.

McDonald’s sales soften as diners make fewer burger runs

2 min read . 29 Jul 2024

McDonald’s New Pitch to Inflation-Weary Eaters: A Meal for $5

McDonald’s new pitch to inflation-weary eaters: a meal for $5

3 min read . 16 May 2024

Laxman Narasimhan took over as CEO of Starbucks from its founder Howard Schultz last year.

Howard Schultz is backseat driving Starbucks. That’s a problem for his successor

11 min read . 10 May 2024

Starbucks says its active loyalty-rewards users fell in the latest quarter. PHOTO: GABBY JONES/BLOOMBERG NEWS

Consumers fed up with rising food costs are ditching big brands

5 min read . 05 May 2024

Tracy Anne Hickman, a server at Chef Zorba’s.

The Skyrocketing Costs Driving Cheeseburger Prices Up—And Restaurant Owners Out

9 min read . 04 Mar 2024

Some consumers are imposing new limits on eating out, and coupons are table stakes for many at grocery stores.

Food Is Taking a Bite Out of Your Income. These Consumers Are Getting Creative.

4 min read . 27 Feb 2024

McDonald’s this month launched CosMc’s, a new takeout-oriented restaurant concept heavy on customizable drinks like Churro Frappés and Pomegranate Hibiscus Slush.

The Fast-Food Industry Wants to Be the Fast-Drinks Industry, Too

3 min read . 20 Dec 2023

Starbucks CEO Takes On Chain’s Social Media Controversy Over Israel-Hamas War

1 min read . 20 Dec 2023

The newly revamped burgers at a McDonald’s test kitchen in Chicago.

No More Dry Burgers: McDonald’s Overhauls Its Biggest Item

9 min read . 01 Dec 2023

How Starbucks Lost the Top Spot in China’s Coffee Race

How Starbucks Lost the Top Spot in China’s Coffee Race

4 min read . 19 Nov 2023

Chicago is poised to eliminate the system allowing tips to make up part of hourly wages for servers at its approximately 7,000 restaurants.

Chicago Tipping Fight Brings Tough Choices for Restaurants

4 min read . 03 Oct 2023