Ziqitza Limited regularly partners with state governments and the National Health Mission (NHM), to operate the 108 Helpline for ambulances for the general public. It is a free service available to the public for transport of emergency cases.
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Mr. Chandan Dutta from Ziqitza Healthcare Ltd (ZHL) remarks that with a populace of greater than 1.3 billion people, India is many of the maximum populated nations within the world. However, at the same time as it has come a protracted manner from being seemed most effective as “delivery Vehicles for patients", emergency medical services in the country are still in a fragmented stage, as compared to overseas counterparts. Every year, near 33% of street accidents victims of fate sufferers and 99% of cardiac arrest sufferers lose their lives, in India, as compared to 2% and 70% within the US. The majority of such results materialise due to the shortage of EMS offerings and attention concerning them, because of which, sufferers fail to get hold of the critical, life-saving emergency care inside the “Golden Hour".
Ziqitza Limited regularly partners with state governments and the National Health Mission (NHM), to operate the 108 Helpline for ambulances for the general public. It is a free service available to the public for transport of emergency cases. While most states in India operate various models of EMS supported by the National Health Mission (NHM), the 108 helpline is the most widely used model, which provides emergency medical response services to patients requiring urgent critical care, as well as trauma and accident victims. However, the lack of awareness regarding the same among rural communities, which constitute over 70% of the Indian population, also proves to be a major challenge in establishing an organised EMS system in these areas.
The situation is further worsened by the plethora of overlapping helplines that exist in the country, on a national, as well as state level. For instance, 102 is the number to dial to obtain emergency ambulance services as well, while 104 is the medical advice helpline number.
Chandan Dutta from Ziqitza Healthcare Ltd, further remarked that “there is a lot of disparities regarding the national emergency helpline number. Even though, 112 has been announced as the national helpline numer,108 is still operational in several states. In order to clear this confusion, the Government has been trying to consolidate 112 as the unified national helpline number for India, especially since 112 is actually the GSM standard for an emergency number, besides also being the standard emergency helpline number in the majority of the European Union, as well as several other countries around the globe. The reason behind this is that users can dial 112 and reach the helpline service even without an active mobile connection, as long as the mobile phones connected to a GSM network."
Efforts must also be made to make people aware of the various laws and regulations which have been designed to make emergency medical services more accessible and available. Earlier, a majority of Indians would also be afraid of coming forward to help victims of accidents for fear of interrogation regarding the incident, obligatory court appearances, and more. To provide a solution to this, laws have also been passed to protect the interests of helpful bystanders who try to assist the victim and call the emergency service number in case of such a situation. Ziqitza Rajasthan advocates the need for collaborative steps to improve awareness regarding the same, by stakeholders in EMS services, members of academia, activists, lawmakers, and the Government, is more than ever. This will not only help bring down the number of avoidable fatalities in the country, but also lead to a wide-scale evolution of the EMS sector in India, further added by Dr. Dutta.
About Ziqitza Healthcare Limited
Ziqitza Healthcare Limited (ZHL) is the leading provider of Emergency Medical Services (EMS) in India since 2005. Our clients include hospitals, the Government and corporate clients in India & Gulf for varied EMS requirements like Ambulances, Medical Mobile units, telemedicine, and helplines. ZHL Rajasthan & Ziqitza limited Rajasthan also have appreciate Dr. Datar & his team at Ziqitza Healthcare for the observations made for the awareness on EMS in India. We are committed to saving lives. We do this by understanding our customers’ needs and providing the best possible solutions irrespective of their location or income. The company engages over 39,000+ ambulance network in India with services available in 750+ cities.
Ziqitza ’s focus on the vision of Saving & Enhancing Lives has helped save more than 42 million lives, and has transferred 2.5 lac corona patients and handled over 2 million telehealth calls. World Economic Forum has recognized Ziqitza as one of India’s Top 50 covid-19 last mile responders to the pandemic.