5 ways automation has improved employee experience in hybrid work culture | Mint
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5 ways automation has improved employee experience in hybrid work culture

Realizing the current global trend and the unique challenges brought forth by disjointed hybrid workforces in achieving EX excellence, Symphony SummitAI looks to provide the optimal solution; automation across the enterprise.

The modern employee expects their corporation to provide them with a certain ease in performing daily tasks.Premium
The modern employee expects their corporation to provide them with a certain ease in performing daily tasks.

COVID-19 compelled a reactionary response from organizations around the world, forcing the embracement of remote and hybrid work environments. Now, in 2022, as hybrid work cultures continue to prevail, enterprises are experiencing a continuation of this shift with the adoption of automation to improve employee experience(EX).

According to a recent study conducted by McKinsey, 67% of organizations have accelerated the implementation of automation and AI in the years following the pandemic. Realizing the current global trend and the unique challenges brought forth by disjointed hybrid workforces in achieving EX excellence, Symphony SummitAI looks to provide the optimal solution; automation across the enterprise. In this article, we will take a closer look at 5 ways in which automation has improved employee experience in hybrid work cultures.

Balances Work and Personal Life

A fundamental issue with hybrid work environments has been the difficulty for employees to strike a balance between work and personal life. This can often be attributed to the necessity of performing repetitive, time-consuming tasks and old legacy systems that are prone to interruptions. With employees having to constantly focus on a plethora of minute tasks, they may find their work completely engulfing their lives.

Symphony SummitAI looks to solve this issue by providing a state-of-the-art Information Technology Service Management (ITSM) solution that automates mundane tasks and significantly reduces interruptions, allowing employees to focus on a single innovative task at a time. By leveraging the latest advancements in AI-powered digital agents and service automation, employees can manage their schedules much more effectively, resulting in a harmonious balance between work and personal life.

Overall Boost of Services

The modern employee expects their corporation to provide them with a certain ease in performing daily tasks. In our post pandemic era, this encompasses not only the IT department, but departments across the company, including HR, Security, Sales and Marketing. A lack of automation often results in a workforce deprived of services and solutions.

Automation can alleviate a major source of stress for employees, automatically leading to an enhancement in employee experience as well as productivity. Smart Digital Agent by Symphony SummitAI helps boost productivity through end-to-end IT services that help resolve issues faster through the power of AI. Similarly, a variety of self-service capabilities from a single, centralized portal can be accessed using an eCommerce-like service catalog experience to massively boost overall ease and services.

Get Help: Any Place, Any Time - automated help bots and desks

With in-person interactions hard to come by in hybrid work cultures, employees often find themselves struggling to solve organizational issues. This can massively hinder EX as an accumulation of problems without solutions can lead to frustrations and a dispirited workforce. It goes without saying that a workforce that feels they are not provided with what they deserve in terms of technological support and services are likely to give less than their best.

To tackle this obstacle, SummitAI provides a 24/7 service desk experience by leveraging a conversational interface powered by natural language processing. By adding this layer of automation in the form of a bot and making it increasingly accessible through webchat, Microsoft Teams, Slack, and Jabber, employees can experience a monumental improvement in solving their issues, any time and anywhere.

Closes Knowledge Gaps

Hybrid work cultures can lead to an unavailability of information due to a lack of human interactions. Knowledge and experiences that can benefit the entire workforce often get limited to individuals working from home.

SummitAI provides an interface for employees to create and upload knowledge articles that are easily available for the workforce. The creation of a knowledge base consisting of solutions, FAQs, or workarounds can act as an invaluable source of information for employees struggling to find answers or navigate certain platforms. Having such convenient resources readily available can drastically improve the EX of the enterprise.

Making Employees Feel Valued

Employers regularly fail to realize that their employees are also their customers. A workforce that feels undervalued can be detrimental for an enterprise looking to succeed. It can often be seen that the cause of employee dissatisfaction boils down to a dysfunctional work environment that lacks proper resources or services.

In order to make employees across the enterprise feel valued and respected, SummitAI provides a sophisticated Enterprise Service Management (ESM) solution that caters to the needs of the entire workforce. By automating banal tasks such as filling forms and staff recruitment, employees can avoid repetitive burdens and focus on tasks of value. Moreover, an ESM can staggeringly amplify employee engagement, creating a workforce with a strong culture of togetherness. This can go a long way to making every individual within the organization feel valued and appreciated.

 

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Published: 31 Mar 2022, 05:42 PM IST
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