Home >Brand Stories >Implementing remote workforce solutions: how Dell Technologies did it

For decades, remote working had been an alien concept for several organizations. However, changing market dynamics, increased volatility, and a thrust to find alternate ways of working, have forced businesses to embrace remote work in order to stay relevant.

Many business leaders across organizations are trying to align business strategies with employee welfare while managing the struggles of working together remotely.

For Dell Technologies however, remote working has been a part of the organizational culture for years. Dell brings with itself a decade of experience in managing a remote workforce, across teams, countries and continents. Keeping security at the forefront, from offering flexible working solutions to its employees, to creating an optimised IT infrastructure, the measures taken by Dell Technologies remain unmatched.

Insights from Dell leadership can help key stakeholders across various companies weather the storm, adapt to new realities and keep fulfilling their business objectives.

Dell’s Connected Workplace initiative

Dell rolled out connected workplace well over a decade ago, back in 2009. And many of its employees have been benefiting from the platform ever since.

It’s natural for many organizations to adopt the same strategies to manage a remote workforce as used for managing an on-premises team. At Dell, leaders realized that this was not entirely correct. As they built up from scratch, a lot of infrastructural and process-related developments were made to ensure that the firm’s employees had the right tools to connect with each other and to assist their customers at any given time.

The ability for its large global workforce to be able to connect and work together across geographies and time zones is essential for Dell. The implementation of a connected workplace at Dell Technologies not only helped provide employees flexibility but also resulted in improved productivity and enhanced happiness index. The fact that Dell already had a robust system in place to empower a remote workforce put them way ahead of competition in terms of helping their customers & partners adapt to the new reality.

Employee resource groups

Different ERGs at Dell help connect thousands of team members across various functions to share best practices. This has helped the firm immensely in leadership training and building employee readiness. Connecting teams to discuss successes and failures has been a part of Dell culture from long. And so, as the current pandemic called for scaling up of these practices, it wasn’t a huge problem for Dell. Nexus for remote workers, GenNext for younger employees and Women’s ERG have all been a part of a well-thought support system created by Dell Technologies for its employees.

Customer empathy

In a data-driven world, businesses need to ensure that they are equipped with the right set of tools to be able to understand and serve their customers better. During, any crisis, it becomes crucial to respond to the changing customer preferences and demands. Dell workforce keeps customers at the core of any solution and their digital transformation journey is customized according to their needs, business objectives and organization culture. All Dell teams including Consulting, Deployment, Support, Managed Services and Education services have been working closely with their customers to offer need-based solutions for unhindered efficiency.

Beyond remote work productivity: health and well-being of employees

Employee assistance programmes, confidential counselling and a host of apps for meditation and better habit formation, have all been in Dell’s radar. The firm highlights the need to understand that employees have life beyond work and work-life-balance should be respected by every organization. “We encourage our employees to get enough sleep, take time off if they’re sick and not worry about work if any of their loved ones needs their care and attention during tough times.", says Cheryl Prahl, Senior Vice President, Dell Technologies.

Dell Technologies is also reinventing its processes for inducting interns virtually. Leaders across functions are trained to communicate and engage with their teams effectively, so that any anticipated challenges can be handled efficiently.

What organizations need to learn

No matter which industry we talk about, there is a certain level of flexibility that every enterprise will need to provide to its employees in order to stay relevant in current times. Companies are fast evolving and the safety, happiness and preferences of employees should take centre-stage while designing company policies.

The rate of change has accelerated manifold today. This is a wake-up call for several organizations to review their policies, assess their infrastructural capabilities and embrace technology as an integral part of their business operations. As companies evolve, remote work and flexibility is bound to get embedded in the culture of several organizations. The front runners will be those who can carve challenges into opportunities.

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