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Business News/ Brand Stories / Reimagining applications: technologists step up to meet changing needs
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Reimagining applications: technologists step up to meet changing needs

While usage of applications and digital services has soared over the past couple of years, so have people’s expectations of how they should perform. Customers and employees are looking for more intuitive, personalized digital experiences

Abhilash Purushothaman, Regional Vice President & General Manager (Asia)Premium
Abhilash Purushothaman, Regional Vice President & General Manager (Asia)

Across all sectors, digital experience has become one of the most critical differentiators for organizations, the key to driving engagement and building meaningful and enduring relationships with both customers and employees.

As consumers, we’ve come to rely on applications and digital experiences across almost every aspect of our lives, recognizing the enormous benefits applications can bring us in terms of flexibility, speed and convenience. At the same time, the sudden shift to remote and hybrid work has seen employees relying on applications to do their jobs and communicate with managers, colleagues and clients.

 While usage of applications and digital services has soared over the past couple of years, so too have people’s expectations of how these applications should perform. Customers and employees are looking for ever more intuitive and personalized digital experiences and, increasingly, they have zero tolerance when these standards aren’t met.

 In the latest research from Cisco AppDynamics, the ‘Agents of Transformation 2022’ report, 84% of technologists state that the need to maintain the performance of applications is now more important than ever. Technologists know that customer demands for brilliant and flawless digital experiences are only going to increase over the coming years and they need to act quickly to stay ahead of this shift.

 In response, organizations need to leave behind the reactive firefighting of the last two years and adopt a more proactive and strategic approach to innovation which will enable them to exploit new opportunities in the market. For technologists, this means finding ways to embed rapid and continuous innovation into their everyday operations. And this will require wholesale change, with technologists pointing to a need to completely re-imagine their applications over the next 12 months to meet the changing needs of customers and to enable hybrid work for their employees on an ongoing and sustainable basis.

 With this in mind, technologists are accelerating the shift to cloud-native applications and infrastructure, eager to reap the benefits this can deliver in scaling applications at speed and delivering game-changing innovation.

We’re already seeing exponential growth in adoption of cloud-native technologies such as microservices and Kubernetes. And this is completely changing the IT landscape, requiring technologists to embrace new ways of working, learn new skills and rethink how they manage and optimize availability and performance across an increasingly dynamic and fragmented IT environment.

 In order to maximize the benefits of modern application stacks, technologists recognize an urgent need for their organizations to focus investment in a number of critical areas. These include building a resilient and agile cloud-native infrastructure and to move towards a digital-first approach for all services. 77% of technologists report that it will be important to invest in application security over the next 12 months and 71% state that they will be prioritizing investment on observing cloud-native applications and infrastructure.

The research highlights an urgent need for technologists to get better visibility into availability and performance within cloud-native technologies. Already, 66% of technologists admit that they feel overwhelmed by complexity and data, and they’re acutely aware that this problem is set to become a lot worse unless things change quickly. Cloud-native technologies are built on highly distributed systems which rely on thousands of containers and spawn a massive volume of metrics, events, logs and traces (MELT) telemetry every second. And currently, most technologists simply don’t have a way to cut through this overwhelming data noise when troubleshooting application availability and performance problems caused by infrastructure-related issues that span across hybrid cloud environments.

Organizations have to adopt a sustainable cloud-first approach - they can’t just ramp up their adoption of cloud-native technologies without first ensuring their technologists have the tools and insights they need to manage performance at all times. Technologists need unified visibility of their entire IT environment (that’s cloud, hybrid and on premise). And they need to be able to link IT availability and performance data to real-time business metrics to identify and prioritize those issues that really could damage digital experience. In fact, 85% of technologists now regard full-stack observability as core to sustainable transformation and innovation in their organization.

The shift to cloud-native technologies will be the catalyst for the next era of innovation. The key now is for technologists to ensure they have access to the data and insight they need to get ahead of the curve. By deploying a business lens on availability and performance within cloud-native environments, technologists can drive game-changing innovation and deliver the incredible digital experiences that will enable their organizations to thrive over the coming years.

Disclaimer: This article is a paid publication and does not have journalistic/editorial involvement of Hindustan Times. Hindustan Times does not endorse/subscribe to the content(s) of the article/advertisement and/or view(s) expressed herein. Hindustan Times shall not in any manner, be responsible and/or liable in any manner whatsoever for all that is stated in the article and/or also with regard to the view(s), opinion(s), announcement(s), declaration(s), affirmation(s) etc., stated/featured in the same. 

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Published: 28 Jul 2022, 05:54 PM IST
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