Home / Brand Stories / Temu – What Temu Sells, Dropshipping Policy, and More

Some online retailers allow drop shipping: a selling practice that provides a lot of benefits for sellers, but poses a number of challenges for customers.

That’s why online marketplace Temu (pronounced tee-moo) does not allow drop shipping.

Temu: What It Is

But first, what is Temu?

Temu is an e-commerce marketplace launched by its parent company, PDD Holdings in September 2022. The Temu app became one of the downloaded shopping apps in the US and is known for its wide selection of affordably priced quality merchandise across multiple product categories. Temu has also stood out for its responsive customer service and reliable shipping.

What Temu Sells

Currently, Temu sells products across 29 major categories and over 250 sub-categories. Within those categories, Temu offers thousands of listings for clothing (for men and women), electronics, home goods, maternity and kids, health and beauty, and much more.

What Temu Means And How To Pronounce Temu

The name “Temu'' is an abbreviation of “Team up, price down," a reference to Temu’s operating principle of using economies of scale to drive down costs for consumers.

Temu is easy to pronounce as tee-moo. This YouTube video, “How to Pronounce Temu" also provides a quick, convenient demonstration of the correct pronunciation.

How Temu Is So Affordable

The affordability of Temu’s catalog is made possible by PDD Holdings, which has cultivated a global network of suppliers and manufacturers that can produce quality merchandise at competitive prices.

It is this access to PDD Holdings’ suppliers (which number over 11 million) and manufacturers that allows Temu to source quality products for their customers at the most affordable prices. Furthermore, these deals are available year-round, not just on Black Friday or other popular retail sale dates.

Because Temu’s prices are so affordable, however, this has led some sellers to wonder, “Can Temu do drop shipping?"

What Is Drop Shipping?

Drop shipping is a type of e-commerce business model where a retailer does not keep products in stock but instead, partners with a supplier or manufacturer to fulfill orders. When a customer orders a product on the retailer's website, the order is then forwarded to the supplier who ships the product directly to the customer. The retailer makes a profit by marking up the price of the product. In this way, drop shipping allows retailers to offer a wide range of products without the need for a physical inventory, which can be useful for small businesses and startups with limited resources.

Drop shippers typically source their products from a manufacturer or a wholesaler, which offer products in bulk at a lower price. The relationship between the drop shipper and their supplier is called a B2B relationship, meaning “business to business." It means that the seller doesn’t actually source their products directly to the customer, which would be a B2C - “business to customer" - relationship. Instead, they go through one or perhaps even two middlemen, who actually fulfill the order.

Some of the most popular e-commerce websites allow sellers to drop ship. For example, AliExpress offers drop shipping fulfillment services. This means they operate as both a B2B and a B2C business.

Can You Drop Ship With Temu?

So does Temu offer drop shipping? And is it Temu a wholesale company?

The answer to all these questions is a resounding, “No."

Temu is not a wholesaler and doesn’t fulfill drop shipping requests from sellers. Furthermore, Temu also doesn’t allow sellers to list a product on the marketplace and then try to fulfill it via drop shipping. Any sellers who are caught doing this risk being banned from the app and the website.

Benefits Of Buying From Temu

Due in part to their policy of not allowing drop shipping, Temu can offer several unique benefits for buyers compared to other e-commerce platforms.

1. Free Returns

Almost all items are eligible for return within 90 days, and the first return for every order is free.

2. Purchase Protection

If a customer doesn’t receive their order, or they receive it but it’s damaged or doesn’t match the product description and/or photos, Temu will offer a full refund through their Purchase Protection Program.

3. Free Standard Shipping

Standard shipping is free on almost all Temu orders. For orders over $129, customers will receive free express shipping.

4. Transparent Shipping Times

Temu is transparent about the shipping times on the product page, so that customers know exactly when they can expect to receive each item in their order.

5. Customer Support Available 24/7

Temu customer support is open 24/7 to answer any and all of their buyers’ questions or concerns.

What Do Customers Say About Temu?

According to Temu reviews, many customers have been impressed with their experience with the e-commerce retailer so far.

Casey S. was especially delighted with the fast, trackable shipping and how accurately her order matched the product description.

“I'm very impressed with Temu and the items I purchased were what you'd expect unlike wish," Casey said in her review. “Their delivery was on time and i could track my order. It delivered pretty quickly unlike wish. I will definitely order from them again in the future as well as turn my friend and family in to them. I ordered more items but didn't take pics of all of them. Thanks Temu!"

Meanwhile, La H. loved the bargains and the wide selection of products that Temu has available.

“I like Temu so far has been good experience doing almost all my holiday shopping on their app store," wrote La H. “I have found excellent bargains for items that cost twice as much at other online retailers."

Disclaimer: This article is a paid publication and does not have journalistic/editorial involvement of Hindustan Times. Hindustan Times does not endorse/subscribe to the content(s) of the article/advertisement and/or view(s) expressed herein. Hindustan Times shall not in any manner, be responsible and/or liable in any manner whatsoever for all that is stated in the article and/or also with regard to the view(s), opinion(s), announcement(s), declaration(s), affirmation(s) etc., stated/featured in the same.

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