3i Infotech bags ₹12 crore digital deal from Indian insurance company
1 min read 20 Apr 2022, 05:40 PM ISTThe contract is spread over three years and the process will be delivered from their new centre at Hyderabad
Premium3i Infotech Ltd said on Wednesday it has signed a “premium high margin" digital business process services (BPS) transformational deal worth ₹12 crore with one of India’s leading insurance companies.
The contract is spread over three years and the process will be delivered from their new centre at Hyderabad. As part of the deal, the company said it will be driving customer experience transformation through its integrated omni channel contact centre platform with automated service quality automation and end-to-end business process management linked to the client’s business KPI.
“The omni channel platform will be embedded with self-learning AI systems to assist customer support associates with real-time Cognitive assistance. It would also come bundled with virtual agent assist, email automation and flow based chatbots to cater to customer’s claim queries. The process will involve delivering inbound voice customer services and slowly transforming the digital tools to deflect call volumes to digital channels which include app, chat and email using self-service bots," 3i Infotech said in a statement.
In the next phase, 3i Infotech will work on automating their claims management and also partnering in transforming their IT applications.
“We are seeing a huge uptake in our Digital BPS services offering, and this latest win of ours will add to our marquee set of clients who are on the path to digital transformation. Organizations are looking at higher return on investments and greater scale in this highly competitive market, and we will partner them in achieving this," said Kiran Chittar, Business Head - Digital BPS, 3i Infotech.
The announcement comes on the back of 3i Infotech’s plan to hire 500 employees for its newly set up BPS division in HITEC City, Hyderabad, to serve its regional and market specific clientele.
