Facing complaints, Air India to revamp customer service2 min read . Updated: 16 Jun 2022, 05:52 AM IST
- Air India was only behind FlyBig in the number of passenger complaints registered during April
Concerned by a spate of passenger complaints, Tata Group-operated Air India Ltd plans to overhaul its customer service by making its employees go through behavioural and in-flight training programmes, two people with direct knowledge of the matter said.
Login to enjoy exclusive benefits!
- Unlocked premium articles
- Personalized news
- Market Watchlist
- Insightful Newsletters & more