Home / Companies / News /  Food delivery apps Zomato and Swiggy down due to ‘technical issues’

Food delivery unicorns Zomato and Swiggy, which dominate the fast-growing market in India with a combined share of 95%, reported a nationwide outage on Wednesday due to “technical issues".

Customer support handles of both the firms responded to messages of complaints that flooded social media as users were unable to place orders or browse menus and listings.

Taking to Twitter, Zomato wrote, “Hi there, we are facing a temporary glitch. Please be assured our team is working on this and we will be up and running soon."

Swiggy cares also took to the microblogging site saying: “…we are facing a temporary technical glitch. Please be assured that our best minds are working on the issue at the moment to get the issue resolved at the earliest. Please bear with us till then."

Both Zomato and Swiggy are also being investigated for alleged unfair business practices, the Competition Commission of India (CCI) has said.

The order to investigate the firms has come months after the National Restaurant Association of India (NRAI) filed a complaint.

However, the firms had reportedly denied the allegation when the NRAI filed the complaint to the CCI in July last year.

The NRAI, which represents over 500,000 restaurants across the country, had asked the CCI to investigate the two companies for allegedly providing priority to some eateries.

The association has also alleged that the two firms provide discounts after charging "exorbitant commissions" from restaurants.

The CCI said the companies' agreements with restaurants could create "entry barriers for new platforms, without accruing any benefit to the consumers".

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