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Govt sets 15 Sep deadline for Infy to fix tax portal glitches
FM conveys govt’s disappointment over troubles plaguing the portal since its launch in June
The Union finance ministry has set 15 September as the deadline for Infosys Ltd to fix glitches that have plagued the income tax department’s new e-filing portal since its launch in June.
During a meeting with Infosys managing director and chief executive officer Salil Parekh on Monday, finance minister Nirmala Sitharaman conveyed “the deep disappointment and concerns of the government and the taxpayers about the continuing glitches in the e-filing portal” even after two-and-a-half months since its launch, according to a statement from the Central Board of Direct Taxes (CBDT).
The tax portal—www.incometax.gov.in—was aimed at offering an enhanced and intuitive user experience to taxpayers. Infosys was tasked with developing the portal on mission mode as part of the government’s e-governance plan.
The statement said the minister sought an explanation from Infosys for the repeated issues faced by taxpayers in the portal.
An email sent to the Bengaluru-based information technology company seeking comments about the meeting remained unanswered.
The ministry emphasized that there is a need for putting in more resources and efforts on the part of Infosys so that the much-delayed delivery of agreed services is ensured, the statement said.
Parekh was also sensitized on the difficulties being faced by taxpayers and the problems that are arising on account of the delays in the functioning of the portal, the statement said.
The minister demanded that the issues faced by taxpayers on current functionalities of the portal should be resolved by the team by 15 September so that taxpayers and professionals can work seamlessly on the portal, the statement said.
The due date for individuals to file income tax returns for FY22 assessment year is 30 September.
Parekh told the minister that the company was doing everything to ensure smooth functioning of the portal.
He said a team of more than 750 people is working on the project and it is being personally supervised by chief operating officer Pravin Rao.
The glitches in the portal have already strained the relationship between the ministry and the project developer.
In June, Sitharaman had urged Infosys and its co-founder Nandan Nilekani to ensure that the portal does not let down taxpayers in service quality.
Later, senior company officials were called for a meeting in an attempt to resolve the glitches.
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First Published:23 Aug 2021, 08:24 PM IST
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