HCL will also be establishing an end-to-end service integration framework
HCL will also be establishing an end-to-end service integration framework

HCL Technologies secures contract from Aperam to transform end-user experience

  • Aperam has customers in over 40 countries and employs about 9,800 employees globally
  • HCL will be providing a 24x7 multi-channel, multi-lingual IT service desk for Aperam’s end users, using its AI-enabled cognitive virtual assistant, DRYiCE Lucy, to provide first-line support

HCL Technologies (HCL) announced on Wednesday that it has secured a contract with Aperam, a global player in stainless, electrical and specialty steel. By partnering with HCL, Aperam aims to significantly enhance its employees’ end-user experience, foster business-IT collaboration, and increase business efficiency globally. The deal value has not been disclosed.

Headquartered in Luxembourg, Aperam has customers in over 40 countries and employs about 9,800 employees globally.

HCL will be providing a 24x7 multi-channel, multi-lingual IT service desk for Aperam’s end users, using its AI-enabled cognitive virtual assistant, DRYiCE Lucy, to provide first-line support.

Increased automation and the use of predictive analytics will significantly reduce resolution times and help transform Aperam into a true next-generation digital workplace, the company said in a statement.

To ensure that Aperam is realizing full value from all its IT suppliers, HCL will also be establishing an end-to-end service integration framework.

“Enhancing the employee user experience and improved IT service integration are key elements of this transformation program, and we believe that HCL’s innovation and transformational expertise in these areas will prove value," said Sandeep Jalan, Chief Financial Officer, Aperam.

“Our engagement with Aperam demonstrates how HCL can enable IT transformation through its Mode 1-2-3 strategy," said Sandeep K Saxena, Executive Vice President – UK Ireland, France & Benelux, ITO, HCL Technologies. “Through our best-in-class AI and automation capabilities, and our service integration framework, Aperam will be able to be supported by innovative end users’ chatbot to transform its IT operations and deliver tomorrow’s technology experience, today."

Shares of HCL Tech closed at 1,057.85 on Wednesday. It had touched a high and low of 1,068.60 and 1,050.75, respectively.

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