IBM Garage to co-create AI-based automation solutions with HDFC ERGO

Leveraging IBM Garage that uses data-driven insights to develop end-to-end strategies and solutions for business transformation, teams from HDFC ERGO and IBM Services will work together to develop and test new solutions. This will help to better address customer queries, ensure faster turnaround time and draw deeper customer insights for a better omni-channel experience.

The IBM Garage team comprises insurance industry experts, design thinkers, data scientists, architects and others who will work closely with the HDFC ERGO team to identify data-driven, innovative ideas through short iterations on a continuous delivery schedule.

"Organizations are managing the dual demands of undertaking digital transformation and reinventing their businesses to respond to changing customer demands — they must do so at pace and at scale. Through the IBM Garage, HDFC and IBM will leverage exponential technologies and deep insights to co-create, co-execute and co-operate new solutions, capabilities and approaches to transform customer experiences," said Mark Foster, Senior Vice President, IBM Services and Global Business Services.

The Garage methodology will help create rapid, scalable and cost-effective ways to develop, test, and deploy high-end automation solutions enabled through AI and analytics capabilities, delivered on IBM Cloud. The Minimum Viable Product (MVP) solution delivery, deployment and testing will involve seamless integration with HDFC ERGO's internal systems. Once the solution has met success criteria, new capabilities will be leveraged for other channels such as Voice or Chat, IBM said in a press statement.