Home / Companies / News / Southwest and other airlines try a weird trick: Giving passengers what they want

Southwest and other airlines try a weird trick: Giving passengers what they want

No expiration date means no calls asking about soon-to-expire or recently expired credits and related issues (Photo: Reuters) — No expiration date means no calls asking about soon-to-expire or recently expired credits and related issues **(Photo: Reuters)**

4 min read . Updated: 05 Aug 2022, 08:32 PM IST Dawn Gilbertson, The Wall Street Journal

This is the second major pandemic move airlines have made permanent recently. Customers, carriers say, are more likely to buy tickets when more flexibility is offered

This is the second major pandemic move airlines have made permanent recently. Customers, carriers say, are more likely to buy tickets when more flexibility is offered.