The acquisition is expected to bolster Tech Mahindra’s capabilities in emerging workplace solutions and strengthen end-to-end customer experience portfolio
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IT services major Tech Mahindra Ltd has acquired American remote customer experience solutions provider Activus Connect for $62 million, it said on Friday. The acquisition is expected to bolster its capabilities in emerging workplace solutions and strengthen its end-to-end customer experience portfolio.
“The acquisition will augment Tech Mahindra’s position as a leading digital transformation enabler in the work- at-home customer experience management (WAH CXM) domain. Tech Mahindra will leverage Activus Connect’s customizable omnichannel and AI-powered compliance analytics platform, SmartVirtual, to render a secure cloud-based ecosystem of technologies, analytics and virtual management practices," it added.
“WAH CXM is undergoing disruptive changes due to the pandemic and has given rise to exponential demand in the market. The acquisition of Activus will fill a white space, with its unique delivery model, disruptive platform, and expertise in WAH CXM that will add significant value to Tech Mahindra’s offerings and capabilities," said Vivek Agarwal, president, BFSI, HLS and corporate development, Tech Mahindra.
The Pune-based IT firm has been on an acquisition spree, picking up 100% stakes in US’s Infostar LLC and London-based We Make Websites Ltd, for $105 million and $13 million, respectively, to boost its digital portfolio.
Founded in 2018, Activus offers customer experience solutions and SmartVirtual technology to support and elevate chat, email, phone, text, video and social experiences. In FY20, the company generated revenue of $17 million.
According to Tech Mahindra, the acquisition will enable it to offer multilingual, multichannel, voice and non-voice customer care, sales, retention, social media moderation and technical support to customers across verticals.