The hopes and fears of India Inc’s workforce
- Companies are pressing ahead with automation but many jobseekers are worried
- The Mint + Shine.com ‘Talent Insights’ Annual Report found growing use of automation by both employers and employees. Many job-seekers view automation as a challenge for job opportunities.
Mumbai/New Delhi: The debate around technology vaporizing jobs is an old one—centuries old. According to a report by the World Economic Forum, a clergyman named William Lee wanted to mechanize the production of stockings in the 16th century. But Queen Elizabeth I apparently denied a patent on his machine. She was concerned over stocking knitters losing jobs.
We see similar anxiety today with the exponential progress in generative artificial intelligence (AI) models. These models will eventually think and act like humans and can potentially take away jobs. One such model is ChatGPT, a chatbot developed by OpenAI, first released in November last year. It can answer “follow-up questions", “admit its mistakes", even “challenge incorrect premises".
A Mint+Shine.com ‘Talent Insights’ report, which studied responses from over 3,400 job seekers and recruiters, found that many were already using ChatGPT to reduce their workload. About 33% of the jobseekers surveyed were using it to ‘brainstorm research ideas’; 15% ‘to help with presentations’; 7% to ‘help write code’.
While generative AI is at the cutting-edge, Indian organizations appear to be using the more tested tools to automate mundane work. About 51% of employers are using automation for recruitment and hiring, while about 20% of employers have automated the tracking of employee performance metrics such as attendance, productivity, and quality of work. About 16% of those surveyed said they use AI-led tools to improve productivity management—they have automated repetitive and time-consuming tasks such as data entry, report generation, and data analysis.