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Business News/ Companies / News/  Zerodha tech glitch: Kite app 'connectivity issue' resolved, says brokerage firm

Zerodha tech glitch: Kite app 'connectivity issue' resolved, says brokerage firm

Zerodha, India's leading discount brokerage firm, faced temporary order placement disruptions on its Kite platform due to a connectivity issue. Some traders were unable to execute their orders seamlessly.

Zerodha, Indian brokerage firm experiences connectivity issuePremium
Zerodha, Indian brokerage firm experiences connectivity issue

Zerodha, Indian brokerage firm, experienced temporary order placement disruptions for some users on its popular Kite platform due to a connectivity issue on Sunday. The platform, known for its user-friendly interface and advanced features, faced glitches for a period, leaving some traders unable to execute their orders seamlessly.

Also Read | Zerodha can help you secure your kid's future; Here's how to open trading account for minors online and offline

Zerodha acknowledged the issue through its official Twitter handle earlier today, stating: "Due to a connectivity issue, some of our users were intermittently facing issues with order placement on Kite. This issue is now resolved. We regret the inconvenience caused."

While the extent of the affected users and the duration of the disruption remain unclear, the quick resolution of the issue was not appreciated by many traders. One social media platform X user, commented under Zerodha's announcement, asking: 'who's is responsible for the losses? will @zerodhaonline pay??' This question underlines the financial implications such outages can have for traders, particularly in volatile market conditions."

Also Read | Zerodha entry lifts BSE’s options game

“Error while executing order but then i opened the aap after few minutes my orders were already placed that too 6-7 times i hit a big loss because of your inconvenience i didn't know that my order were placed cause i repeatedly checked positions and order shame on you," another commented.

Also Read | WATCH Video: Zerodha CEO Nithin Kamath's prank video from 10 years goes viral, tests team's resilience

Meanwhile, another shared, “Same thing happened to me last year. Despite following up several times, I got the same (sic) response every time. Unfortunately you can’t get in touch with anyone. I moved out of zerodha thereafter."

Also Read | Zerodha's focus in 2023 was backend systems, R&D; alert triggers basket & more in pipeline: Nithin Kamath


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Published: 29 Jan 2024, 02:05 PM IST
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