"We are delighted to have Sairee Chahal on our board. She has comprehensive experience of customer service ecosystem. We will benefit from her knowledge and expertise," PPB Managing Director and CEO Satish Gupta said in a statement.
PPB, which was incorporated in August 2016, formally began its operations in 2017.
Paytm Founder Vijay Shekhar Sharma holds 51 per cent stake in PPB, while the rest is held by One97 Communications.
Gupta had recently stated that PPB has 4.4 crore savings bank accounts with deposits of over ₹400 crore as well as 26 crore wallet accounts.