Anti-Portfolio | 'Nothing is more expensive than a missed opportunity'
Missed out on investing in an AI platform Haptik that has now processed 2 billion interactions
Can’t take investment decisions in a hurry, so had to pass the deal a third time on Haptik in two years
Haptik pitched on 12 July 2014, when it was a mobile app story with no jargon about chatbot or AI. A mobile app that allows users to get help, support, and information through messages from company experts. For users, this means avoiding calling companies or searching through websites and FAQs. For firms, this means getting a direct asynchronous channel to communicate with users, avoiding expensive call centre calls. With this narrative, I was excited with the deal.