As demand soars, Zomato, Swiggy turn to AI, machine learning to drive growth
Each customer order is now being influenced by the customer’s own previous history of order preferences
Zomato currently provides a business dashboard for restaurants on the web as well as the app, according to a company spokesperson
BENGALURU : When food tech company, Zomato, let go of around 540 of its support staff last week, it said that improvement in its after-sales technology had forced its hand. The automation made almost 10% of the workforce in certain support roles across Zomato’s customer, merchant, and delivery partner teams, redundant.