2 min read.Updated: 07 Mar 2022, 02:18 AM ISTNiti Kiran
SMBs use Google My Business (35%), WhatsApp (13%), and Facebook or Instagram (7%) to list products and services
Around two-thirds of small and medium businesses (SMBs) in India used online channels to sell their products and services in 2021, a survey by digital lender NeoGrowth Credit showed. However, the survey found that despite rising digital adoption, cash sales remained the top payment mode by far, and day-to-day digital operations were mostly limited to statutory tax-related functions.
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