Uniphore, a global conversational AI (Artificial Intelligence) technology company, on Tuesday said it has raised $51 million in Series C funding led by March Capital Partners, with participation from Chiratae Ventures (formerly IDG Ventures), Sistema Asia, CXO Fund, ITP, Iron Pillar, Patni Family, and other investors.
The new round of funding is Uniphore’s largest to date and marks one of the most substantial funding rounds in the conversational AI sector.
Uniphore will use the funds to accelerate its go-to-market in North America, invest in research and development for the next wave of innovation on its platform and grow its talented employee base globally.
“Today’s announcement of our Series C funding represents a major milestone for Uniphore and the Conversational AI market as a whole. This funding will accelerate our vision to redefine customer service through AI-enabled Conversational Service Automation (CSA). We have always been strong innovators, and our global customers continue to rely on our solutions to help them deliver exceptional customer service. With this new round of funding, we will be able to accelerate our global expansion and better serve our customers by developing and delivering innovative CSA solutions to more organizations around the world," said Umesh Sachdev, CEO and Cofounder, Uniphore.
Sumant Mandal, managing director of March Capital Partners, said, “Uniphore’s conversational AI technology is changing the way brands are serving and engaging with their customers. Uniphore’s unique technology enables a proactive approach by recognizing the true intent of customer calls and predicting what is coming next. Uniphore is not only anticipating what the future of customer service will be – they are leading the charge, and we look forward to working closely with them as they continue to innovate. We are excited to be part of the journey of a world-class team building globally competitive products at Uniphore."
Uniphore CEO Umesh Sachdev moved to Silicon Valley recently to expand the company’s reach in North America.
The move paved the way for several strategic new hires. Annie Weckesser, veteran of Cisco and NIO, joined as chief marketing and people officer in April. In May, Jafar Syed, joined as chief strategy & growth officer from NTT Data, and in June, Karen Smith, former executive at Directly and Convergys, started with Uniphore as chief revenue officer. Additionally, Mary Ann Bianco joined as chief customer officer after leading customer success for Oracle’s Cloud SaaS applications business. In July, Ashwin Chalapathy joined as managing director in India and senior vice president, services, Asia Pacific. In 2018, the company experienced 300% year-over-year growth and the year prior, Uniphore had an exciting Series B round with participation by various existing and new investors including IDG Ventures, IIFL and JC2 Ventures.
Some of Uniphore’s customers include BNP Paribas, NTT Data, and PNB MetLife.