‘GeM transforming govt procurement’
GeM has a user-base of 68,636 government buyers, offering access to over 3.1 million products and connecting with a vast network of 6.2 mn sellers and service providers.
PremiumNEW DELHI : The Government e-Marketplace (GeM) has emerged as a driving force in transforming government procurement, with “remarkable figures" to underscore its success, Ajit Bhalchandra Chavan, Additional CEO of GeM SPV, department of commerce said at the Mint Public Policy Summit on Friday.
GeM has a user-base of 68,636 government buyers, offering access to over 3.1 million products and connecting with a vast network of 6.2 mn sellers and service providers. The platform stands as an example of inclusivity, involving over 150,000 women entrepreneurs who are driving economic empowerment through their participation.
“A large part of the procurement of the Government of India is already conducted through GeM," stated Chavan. Around 20% of state procurement is processed through the platform. Chavan also emphasized the potential for further growth in this domain.
GeM’s operational scale is equally impressive. It receives a staggering 35,000 queries per second, and processes over 50,000 digitally or electronically signed documents daily. GeM handles over 1,000 user authentication requests and more than 250 OTP validations per minute, ensuring secure transactions. The platform’s commitment to user satisfaction is evident in the volume of interactions it manages. GeM handles over 1.5 million calls annually, resulting in the generation of 1.2 million customer relationship management tickets. It responds to 18 million emails and 10 mn SMS messages each month. This level of engagement is a testament to GeM’s dedication to maintaining effective and transparent communication channels with its users, he said. Citing a World Bank study, he highlighted that greater competition through GeM leads to significant savings, with an overall savings rate of 9.75%. Furthermore, every additional bidder increases the savings rate by 0.55%, underscoring the positive impact of the platform on government expenditure.
GeM has introduced many features to facilitate seamless transactions. These include the creation of “GeM Outlet Stores," dedicated market pages catering to underserved seller groups such as artisans and weavers.
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