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Home >Industry >Banking >HDFC Bank: These services will not be available on net banking, mobile app for 18 hours. Details here

India's largest private sector bank, HDFC Bank in an email sent to its customers has informed that some of its services will not be available for a period of 18 hours.

According to HDFC Bank's e-mail, loan-related services on its net banking will not be available for 18 hours. The reason for this is the pre-determined maintenance work of the bank's net banking facility.

"Due to scheduled maintenance, loan-related services will not be available on HDFC Bank NetBanking, from 09:00 PM (IST) on 21st Aug'21 to 03:00 PM (IST) on 22nd Aug'21. We regret the inconvenience caused," according to the e-email sent by the HDFC Bank.

Scheduled maintenence
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Scheduled maintenence

Meanwhile, HDFC Bank's managing director and chief executive Sashidhar Jagdishan said the largest private sector will be aggressive and "come back with a bang" as it seeks to win back lost market share in the credit card segment.

"With the lifting of the restriction on cards acquisition, all the preparations and strategising that we have put in place to 'come back with a bang' will now be rolled out," Jagdishan said in an email to its over 1.2 lakh employees.

Conceding that the bank has lost customer market share in the over nine months of the ban, Jagdishan said it will go aggressively to the market with its existing products and also launch new ones in the form of co-brands and partnerships.

"I am confident that we will regain and grow our customer market share and revenue market share in the time to come. We have the resources and plans in place to further reinforce our pole position in the credit card segment," he said.

The RBI partially lifted the ban on issue of new credit cards imposed on the bank in December last year after repeated instances of technology outages but continued with the restrictions on the new launches on the digital front. Interestingly, the assertion from HDFC Bank, considered one of the best in class on asset quality, comes at a time when concerns are being raised about the outlook on credit quality in unsecured lending business like credit cards.

The bank has started building an architecture that will ensure its systems bounce back quickly while ensuring minimal inconvenience to our customers in the case of a challenge, Jagdishan said, acknowledging that there can be issues with technology. Jagdishan expressed "gratitude" to the regulator for the relaxation and also thanked it for the "rap on the knuckles".

"This rap has opened our eyes to the world of possibilities, re-imagine our IT systems & processes and turbo-charge the speed of technology transformation," he said.

The bank is now truly on its way to enhance customer experience by harnessing the power of technology and digital, he said, acknowledging the efforts of the IT teams.

The bank will demonstrate the technology transformation that it has embarked on in the coming months and the agenda will help it drive ambitious future growth plans, he said.

"We will not just 'run the bank' but also 'build the bank' as we go ahead, riding on digital and enterprise factory with infrastructure scalability, disaster recovery resilience, enhanced monitoring capabilities and security enhancements as the key pillars," he vowed.

On the restrictions on digital continuing, Jagdishan said the bank will continue to engage and ensure full compliance.

*With inputs from agencies 

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