She was speaking after launching PSB Alliance-Doorstep Banking Services. "Banks need to introspect on their core businesses," she added.
Sitharaman said,"The rapid pace with which India has adopted Jan Dhan, Aadhar and mobile can be a lesson to other countries."
Sitharaman also added that banks must reach out to those areas where banking has not reached yet. She said all bank staffers should know the details of government schemes which are to be implemented through the lenders.
The services shall be rendered by the Doorstep Banking Agents deployed by the selected Service Providers at 100 centres across the country.
The services can be availed by customers of Public Sector Banks at nominal charges. The services shall benefit all customers, particularly Senior Citizens and Divyangs who would find it at ease to avail these services.
As part of the EASE Reforms, Doorstep Banking Services is envisaged to provide convenience of banking services to the customers at their door step through the universal touch points of Call Centre, Web Portal or Mobile App. Customers can also track their service request through these channels.
At present only non-financial services vis-a-vis pick up of negotiable instruments (cheque / demand draft / pay order, etc.), pick up new cheque book requisition slip, request for account statement, delivery of non-personalised cheque book, delivery of pre-paid instrument / gift card and others are available to customers. Financial services shall be made available from October 2020.
While doorstep banking was prescribed by Reserve Bank of India a few years ago, the public sector lenders had earlier come together to appoint a common service provider to handle this for all their customers.
Initially, the doorstep banking facility were decided to be available to senior citizens and the disabled, who found it difficult to visit branches.
Now, amid the pandemic, senior citizens aged 70 or more and differently-abled can avail doorstep banking all over India despite the lockdown, RBI notified earlier. According to guidelines from the central bank, banks should offer picking of cash and instruments and dropping of demand drafts.
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