RBI extends ombudsman scheme to non-deposit taking NBFCs
It will help provide expeditious complaint redressal mechanism to customers
The ombudsman scheme was earlier operationalized for deposit-accepting NBFCs
For expeditious redressal of complaints against deficiency in services concerning loans and other matters, the Reserve Bank of India (RBI) today extended the coverage of ombudsman scheme to non-deposit taking non-banking financial companies (NBFCs) having asset size of ₹100 crore or higher. It will help provide a cost-free and expeditious complaint redressal mechanism relating to deficiency in the services by NBFCs covered under the scheme.