About two-thirds of the 4.3 million ITBPO workforce across the country have moved to a work-from-home model to keep services continuous during the lockdown.
PM Narendra Modi shared his views on emerging scenarios in the worklife post covid-19 pandemic and also urged industry to take the lead in embracing new business models and work culture that are resilient to future crises and are efficient, as well as inclusive.
Returning businesses to operational health after a severe shutdown is extremely challenging. Most industries will need to reactivate their entire supply chain, even as the differential scale and timing of the impact of coronavirus mean that global supply chains face disruption in multiple geographies.
According to Ms.Yogita Tulsiani, M.D & Co-founder at iXceed Solution"It would be a trivial challenge as we have to prepare the new team structures that work remotely: smaller, a cross-functional network of teams vs rigid top-down organization. We need to focus on multi-channel team communication, clear milestones or decision points, transparency."
"There would be leveraging technology teams that escalate remote work capability: online articles, collaboration tools, training on appropriate channels. Tighter routines would be there for productivity: commit to norms, have team launches, clarify post-critical meetings, set aside personal time & routine,she added.
There would be an increased role of the leadership in providing direction, energizing teams & connecting the dots. Periodic meetings will be the new thing to synchronize work & remove blockers. There would be a sudden requirement for the following things like Tailored communication tools catering to different scenarios, Result-oriented performance management on all levels – individual, team enabled by digital dashboard", she further said.