Some users showed better understanding of the policy, questioning why certain data is being used
Listen to this article
NEW DELHI :
It also reworked its policy to reduce “legalese" and claimed that the new policy will be easier for users to understand. Under the new text, Twitter broke down various sections of the policy and claimed that the language is more favourable for lay users.
To be sure, simplification of privacy policies is expected to be a mandate in privacy laws globally in future. The European General Data Protection Regulations (GDPR) requires companies to have an abridged version of their policies.
According to Prasanto K. Roy, a tech policy consultant, the format and language used by Twitter should “set a precedent and template" for other platforms to follow. He pointed out that the objective of these steps is to get across to regulators, especially in Europe, where such laws are stricter. “End user policies and licences should be in a language that users can understand without a law degree," he said.
In a February 2021 study that covered 10,000 respondents from India and Kenya, published by Busara Center and Ashoka University, researchers noted that simplifying policies or taking consent at a granular level “doesn’t help".
The study found that something that provides a snapshot view of the quality of privacy terms can be better for regular users’ understanding.
That said, Roy too agreed that the question answer format is at least better than long policy documents used by most other platforms currently. N.S. Nappinai, Supreme Court lawyer and a cyber law expert, also agreed that simpler privacy policies are welcome, more so from the point of view of transparency. “From a legal perspective also, this adherence would be mandated given EU users and the protections extended to them under GDPR," she added.